faq

Read Most Frequent Questions

What type of system do you support?

Living in a technologically advanced world, systems with IT support services is a must. In technical support, we will assist with technology-related web development, mobile application development, software development, digital marketing, etc.

How long does a managed service remain in contact?

Managed services will manage your company throughout the project. The service will keep on updating itself from time to time to keep you ahead of others. When they update their system, they will inform you about it before time to avoid any downtime.

Can free antivirus software be any good for us?

In marketing terms, free antivirus software is an attractive option but is high of no use. It provides weak protection and cannot protect you from complex attacks. Although, some companies give a few of the prominent features in their free version for customers to try on.

How does flat rate billing help me in saving money?

Flat-rate billing is a cost-efficient deal. Under this billing scheme, you will pay a fixed amount up to a certain level of usage. Beyond that, you have to pay according to kWh. If you can stay up to your limit, then this deal can be cost-friendly.

What is cloud backup?

Cloud backup is a storage system used to access, manage and store data on the remote server using the internet. It gets administered by a cloud storage company that is responsible for user data and accessibility.

What has Managed IT Solutions?

When a company outsources certain IT functions to a third-party provider, termed as a Managed Service Provider or MSP. These outsourced functions are elementary enough to keep IT equipment and other services functional to complete IT crew outsourcing.

How much do Managed IT solutions cost?

The cost of services can vary based on various parameters like the number of devices, users, assistance required, etc. In general, the cost can range from $99 to $199 per user per month.

What if we had our own internal IT department?

You can discuss different scenarios before the commencement of the services with the company. Meanwhile, clarity of service will get reflected in the outcome of the application.

What kind of response time do I expect?

You should expect a one-second response time as it is likely unnoticeable. If it takes more than this, then it is a problematic situation and needs assistance. The longer response time makes the user impatient and results in a negative impact on them.

What should I do before I call for help?

We will advise you to leave the errors on the screen if you want our support. It will help us to learn the problem with clarity and will help us to work on it more efficiently.

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